And if you used that account to sign up for your Facebook account, you are in a huge circle jerk. Facebook will disable your account, and will only deal with you from the old email account. So, you can't log in to Facebook to change the associated email account. You can't correspond with them from the old email account, since it's dead, and they won't deal with you from a different email account.
This is the situation my step-daughter was in this morning.
So I tried contacting Quest, where she'd had the account thru her grandma's service. First, I ended up on the phone with "Rose". She is your typical call center person. Obviously Indian. Reading from a script.
But I tried getting past her to maybe a supervisor or someone. All I need is this account to be recreated for a few days. Nothing.
So I then found a "live chat" button on the Quest website. Remember people, I work in IT. I am often the 3rd level support for user issues. I have a great deal of empathy for the people on the other side of my tech calls.
But that doesn't mean I won't try every single trick in the book to get them to do want.
Below is a slightly edited (spelling, names, etc.) of the live chat I had with Quest.
Tech Dave > All technical support chats may be recorded and used for training purposes.
Thank you for contacting the Qwest Technical Support Center in Boise, ID. My name is Dave. Will you please verify the billing name and the primary phone number on this account?
Scope > I do not have a quest account. The old phone # associated with it was 555-555-5555.
Tech Dave > Hi, Scope, and thank you.
Tech Dave > You do not have Qwest DSL service at this time?
Scope > Here is the circle I am in (and I've already spent 40 minutes with "Rose" in "Team India"). My wife had a Qwest account. She married me and we moved to Illinois. The email account my stepdaughter was using on Facebook was "GDWAG@Q.COM". That account died. Facebook won't let us change the email account unless the email account is active.
Scope > I would consider being a Qwest customer in the future if this issue could be resolved.
Tech Dave > Scope, I would like to have you back, for sure! A q.com email address cannot be created unless you are a Qwest customer. The q.com domain is proprietary to Qwest customers only.
Scope > Dave, I want to have faith and BELIEVE in you. I understand that. And I wouldn't care if the account expired in 30-60-90 days. If you can't get us "GDWAG@Q.COM" know that you've made a 14 year old girl cry because she's been banished from Facebook.
Tech Dave > I tremble at the thought of losing Facebook connections! Seriously, though, Scope, we have no way to activate that old email address. I am very sorry.
Scope > To be specific, I don't need the account reactivated. I do not need old email. I do not need old contacts. All I need is that "GDWAG@Q.COM" be active so that Facebook can send it the email procedures for changing her email account.
Scope > Feel empowered today Dave. Feel empowered!
Tech Dave > haha! I love your positive attitude, Scope.
Scope > (I work 3rd level IT phone support. I'm trying every trick here, dude.
Tech Dave > However.... I cannot activate that account. I am sorry.
Scope > And that is why I want to throttle people who use these proprietary accounts. HOTMAIL never expires. I know it's not your fault. I hope this doesn't make you feel utterly defeated and low down all day long, like a shadow upon your soul. :-)
Tech Dave > haha!
Tech Dave > I'll get over it, Scope. I hope you can, too!
Tech Dave > I appreciate your humor, though, thanks. That will help me through the day1
Tech Dave > !
Scope > But now I have to tell the step-daughter. (Oh, and you are also blog fodder for the day.)
Scope > Hey, I'm on the other side of this way too often not to have a sense of humor about it.
Tech Dave > I am sorry.
Tech Dave > You are wise.
Tech Dave > Good luck with the Facebook.
Scope > Signing out.
I think the line about "a shadow upon your soul" is a nice melodramatic touch. I stole that from Hamlet via "Renascence Man", I think.